Refund Policy

At sivakarupatti.com, we take great care in delivering quality and authentic products. However, due to the nature of our products (edible/consumable goods), we follow a strict no-return policy.

🔁 Refund Eligibility
We offer refunds only in the following scenarios:

You received the wrong product.

The product was damaged during transit.

The product was expired or spoiled upon delivery.

To be eligible for a refund:

You must notify us within 48 hours of delivery.

Share photo/video evidence of the issue.

The product should be unused and in its original packaging.

📩 How to Request a Refund
Please email us at [sivaagencies20@gmail.com] with your order number, issue details, and photos. Our support team will review and respond within 2-3 working days.

💳 Refund Process
If approved, refunds will be credited to your original payment method within 7 working days.

No refunds will be initiated for issues raised beyond the 48-hour window.

❌ Non-Refundable Situations
Minor damage to outer packaging that doesn’t affect the product.

Change of mind after placing an order.

Delays due to courier services once shipped.

For any help, reach out to us at [sivaagencies20@gmail.com].

Shipping Policy

At sivakarupatti.com, we aim to ensure your order reaches you safely and quickly.

🚚 Shipping Locations
We currently ship across India via trusted courier partners.

⏱️ Order Processing Time
Orders are processed and dispatched within 1-3 business days.

You will receive a tracking link via SMS or email once dispatched.

📦 Delivery Timeline
Metro Cities: It will be delivered within 3–5 business days

Other Locations: 5–7 business days
Delivery times may vary during holidays or due to courier delays.

Shipping charges may vary according to your location.

❗ Delays & Exceptions
We are not responsible for delays caused by:

Natural disasters

Strikes

Courier-related issues beyond our control